FREQUENTLY ASKED QUESTIONS
At Boomba Bamboo, our aim is to ensure your interaction with us is as smooth and enjoyable as possible. To assist you promptly and effectively, we've compiled a comprehensive list of frequently asked questions. This section provides answers to the most commonly raised queries, offering you immediate access to the information you may be seeking.
Whether you have inquiries regarding order placement, delivery timelines, order tracking, our return policy, or the sustainability of our products, rest assured, we've got you covered.
Recognizing the uniqueness of your potential question, if you can't locate a solution to your specific query, please feel free to reach out to our customer service. We're here to provide assistance and are committed to ensuring your experience with Boomba Bamboo is extraordinary.
We appreciate your choice in selecting us. Our hope is that you find everything you need here for a shopping experience that is both hassle-free and comfortable.
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If you can't locate a solution to your specific query, please feel free to reach out to our customer service.
Bamboo is a breathable material, making it less appealing to dust mites and fungi as they struggle to thrive in it. Moreover, bamboo possesses inherent antibacterial and antifungal properties, reducing the likelihood of dust mites and other allergens.
Bamboo pillowcases are available in the following sizes (per two pieces):
Small 40×80
Medium 50×75
Large 60×70
With us, you'll exclusively discover duvets crafted entirely from bamboo. The duvet cover, known as the ticking, is also fashioned from bamboo. Moreover, our summer duvets hold OEKO-TEX® and Ecocert certifications, ensuring that all our products are manufactured in a socially and environmentally responsible manner.
Absolutely! We are also here for guidance. If you have any inquiries or comments, feel free to reach out to us. You can send an email, reach us via WhatsApp (bottom left of the screen), or give us a call. You can expect a response within one working day.
After placing your order, we promptly begin processing it. You will receive an email containing a Track & Trace link, allowing you to easily monitor the order's progress. Our goal is to deliver your order within two business days.
Certainly! If you've received your order and would like to exchange or return something, no worries. Just send an email to info@boomba-bamboo.com or a WhatsApp message to 0792340221, and we'll guide you through the return process.
Unused items can be returned within 14 days. Once we receive your returned order, we'll refund the purchase amount using the original payment method, which typically takes around three working days. Please note that return shipping costs are your responsibility.
There's an exception for items delivered incorrectly or damaged upon receipt. In such cases, Boomba Bamboo will, of course, cover the return shipping costs.
All Boomba Bamboo products are easy to maintain. Bamboo inherently possesses antibacterial properties, preventing the easy accumulation of bacteria in the duvet. Washing the duvet at temperatures not exceeding 30 degrees is sufficient. After washing, air-dry the duvet. If you prefer using a dryer, employ dryer balls to maintain the duvet's loftiness and ensure proper ventilation.